Monica Alexander has served as Vice President of Service Transformation at Charter Communications (formerly Time Warner Cable), where she led numerous digital transformation initiatives and gained deep understanding of the challenges facing leaders in building technology systems that support organizational growth while delivering operational efficiencies and superior customer service. She is committed to integrating emerging technologies like AI to optimize customer and employee experiences at scale, while ensuring proper workforce development and change management.

Monica's expertise in customer experience transformation and automated testing, combined with HR Basics LLC's foundational HR knowledge, creates a unique value proposition for organizations seeking to transform their operations while maintaining strong employee engagement and satisfaction.